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New GitHub issue templates #4760

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Aug 23, 2024
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34 changes: 0 additions & 34 deletions .github/ISSUE_TEMPLATE/bug_report.md

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96 changes: 96 additions & 0 deletions .github/ISSUE_TEMPLATE/bug_report.yml
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name: Bug report
description: File a bug report
title: '[BUG] '
labels:
- bug
body:
- type: markdown
attributes:
value: |
Before you create a new bug report, please check if an issue with it already exists (either open or closed) by using the search bar on the issues page. If it does, comment there. Even if it's closed, we can reopen it based on your comment.
- type: dropdown
id: printer_model
attributes:
label: Printer model
description: Enter the printer model(s) where you encountered the issue
options:
- MK3S/+
- MK3
- MK2.5S
- MK2.5
validations:
required: true
- type: dropdown
id: mmu_model
attributes:
label: MMU model
description: Enter the MMU model(s) where you encountered the issue
multiple: false
options:
- No-MMU
- MMU3
- MMU2S
validations:
required: true
- type: input
id: firmware_version
attributes:
label: Firmware versions
description: |
If you're using a custom firmware (not downloaded from Prusa), please note that!
placeholder: '3.14.0, 3.12.0-RC1, 3.14.0 and 3.0.2...'
validations:
required: true
- type: input
id: optional_upgrades
attributes:
label: Upgrades and modifications
description: 'If your printer has upgrades or was modified, please note that! If not, please write None or leave blank.'
placeholder: |
None, custom extruder/hotend (which), different frame, ...
- type: dropdown
id: printing_from
attributes:
label: Printing from...
multiple: false
options:
- SD Card
- PrusaLink
- PrusaConnect
- OctoPrint
- Other host software
validations:
required: true
- type: textarea
id: description
attributes:
label: Describe the bug
description: Write a concise description of the bug.
validations:
required: true
- type: textarea
id: reproduction
attributes:
label: How to reproduce
description: |
If you are able to reproduce the issue - meaning that you can trigger it yourself by following certain steps - please describe the step-by-step process in as much detail as possible!
- type: textarea
id: expected_behavior
attributes:
label: Expected behavior
description: |
If the printer did something unexpected, or if the procedure is missing a step that would resolve the issue, please provide a step-by-step process of how it should behave.
- type: textarea
id: files
attributes:
label: Files
description: |
Provide at least one of these (ideally as many as you can) to help developers track down the bug.
*To upload files, compress them into a .zip file and drag them to the text area to upload.* Images and videos can be uploaded directly.

- **gcode** file
- **3mf project** which includes the model and printer settings
- **video** or **photos** of the issue happening

**Crash dump: Do not share the file publicly**, as the crash dump contains a raw snapshot of the printer's memory and may include unencrypted sensitive information.
Please send the crash dump file to Prusa by emailing it to reports@prusa3d.com and referencing this issue. In reply to the email, you will be automatically assigned a reference code to be mentioned in the issue. Sharing this file is important and helps us investigate the bug.
17 changes: 0 additions & 17 deletions .github/ISSUE_TEMPLATE/community.md

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25 changes: 25 additions & 0 deletions .github/ISSUE_TEMPLATE/community.yml
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name: Community
description: Related to "Community made" features
title: '[Community made] '
labels:
- community_made
body:
- type: markdown
attributes:
value: >
Prusa Research will NOT follow up these issues!
The maintainers of the "Community made" feature should/will react.

Please, before you create a new "Community made" ticket, please make sure you searched in open and closed issues and couldn't find anything that matches.
- type: textarea
id: which_community
attributes:
label: Which Community made feature do you want to address?
validations:
required: true
- type: textarea
id: What_about_community
attributes:
label: What is your request/question/suggestion?
validations:
required: true
11 changes: 11 additions & 0 deletions .github/ISSUE_TEMPLATE/config.yml
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contact_links:
- name: Do you need Support?
url: https://help.prusa3d.com/article/customer-support_2287
about: If you are not sure whether what you are reporting is a bug, please contact our support team first. We are providing full 24/7 customer support.
- name: Knowledge Base
url: https://help.prusa3d.com/
about: We have a comprehensive help documentation that could be helpful for troubleshooting.
- name: Prusa Forum
url: https://forum.prusa3d.com/
about: Please get in touch on our Prusa Forum! (Not an official support channel)
blank_issues_enabled: false
20 changes: 0 additions & 20 deletions .github/ISSUE_TEMPLATE/enhancement.md

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35 changes: 35 additions & 0 deletions .github/ISSUE_TEMPLATE/enhancement.yml
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name: Enhancement
description: Suggest an improvement of the existing functionality
title: '[ENHANCEMENT] '
labels:
- enhancement
body:
- type: markdown
attributes:
value: |
Before you create a new enhancement, please check if an issue with it already exists (either open or closed) by using the search bar on the issues page.
- type: checkboxes
id: printer_model
attributes:
label: Printer model
description: Select the printer model(s) where you would like this enhancement
options:
- label: MK3S/+
- label: MK3
- label: MK2.5S
- label: MK2.5
validations:
required: true
- type: textarea
id: description
attributes:
label: Describe the enhancement
description: How would this enhancement improve your experience? Do you have a specific use case where this enhancemnet is especially needed?
validations:
required: true
- type: textarea
id: expected_functionality
attributes:
label: Expected functionality
description: |
Describe the way the enhancement would change existing functionality. You can also describe it in a step-by-step basis if applicable.
20 changes: 0 additions & 20 deletions .github/ISSUE_TEMPLATE/feature_request.md

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35 changes: 35 additions & 0 deletions .github/ISSUE_TEMPLATE/feature_request.yml
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name: Feature request
description: Suggest new functionality
title: '[FEATURE REQUEST] '
labels:
- feature request
body:
- type: markdown
attributes:
value: |
Before you create a new feature request, please check if an issue with it already exists (either open or closed) by using the search bar on the issues page.
- type: checkboxes
id: printer_model
attributes:
label: Printer model
description: Select the printer model(s) where you would like this feature
options:
- label: MK3S/+
- label: MK3
- label: MK2.5S
- label: MK2.5
validations:
required: true
- type: textarea
id: description
attributes:
label: Describe the feature
description: How would this feature improve the printer? Are there specific use cases where this would be beneficial? Describe how you would use it.
validations:
required: true
- type: textarea
id: expected_functionality
attributes:
label: Expected functionality
description: |
Describe the way the feature would work. You can also describe it in a step-by-step basis if applicable.
12 changes: 0 additions & 12 deletions .github/ISSUE_TEMPLATE/question.md

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16 changes: 16 additions & 0 deletions .github/ISSUE_TEMPLATE/question.yml
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name: Question
description: Ask a firmware specific question
title: '[QUESTION] '
labels:
- question
body:
- type: markdown
attributes:
value: |
Before you create a new question, please check if an issue with it already exists (either open or closed) by using the search bar on the issues page.
- type: textarea
id: question
attributes:
label: Question
validations:
required: true
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