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Merge pull request #4760 from 3d-gussner/MK3_New_github_issue_templates
New GitHub issue templates
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| Original file line number | Diff line number | Diff line change |
|---|---|---|
| @@ -0,0 +1,96 @@ | ||
| name: Bug report | ||
| description: File a bug report | ||
| title: '[BUG] ' | ||
| labels: | ||
| - bug | ||
| body: | ||
| - type: markdown | ||
| attributes: | ||
| value: | | ||
| Before you create a new bug report, please check if an issue with it already exists (either open or closed) by using the search bar on the issues page. If it does, comment there. Even if it's closed, we can reopen it based on your comment. | ||
| - type: dropdown | ||
| id: printer_model | ||
| attributes: | ||
| label: Printer model | ||
| description: Enter the printer model(s) where you encountered the issue | ||
| options: | ||
| - MK3S/+ | ||
| - MK3 | ||
| - MK2.5S | ||
| - MK2.5 | ||
| validations: | ||
| required: true | ||
| - type: dropdown | ||
| id: mmu_model | ||
| attributes: | ||
| label: MMU model | ||
| description: Enter the MMU model(s) where you encountered the issue | ||
| multiple: false | ||
| options: | ||
| - No-MMU | ||
| - MMU3 | ||
| - MMU2S | ||
| validations: | ||
| required: true | ||
| - type: input | ||
| id: firmware_version | ||
| attributes: | ||
| label: Firmware versions | ||
| description: | | ||
| If you're using a custom firmware (not downloaded from Prusa), please note that! | ||
| placeholder: '3.14.0, 3.12.0-RC1, 3.14.0 and 3.0.2...' | ||
| validations: | ||
| required: true | ||
| - type: input | ||
| id: optional_upgrades | ||
| attributes: | ||
| label: Upgrades and modifications | ||
| description: 'If your printer has upgrades or was modified, please note that! If not, please write None or leave blank.' | ||
| placeholder: | | ||
| None, custom extruder/hotend (which), different frame, ... | ||
| - type: dropdown | ||
| id: printing_from | ||
| attributes: | ||
| label: Printing from... | ||
| multiple: false | ||
| options: | ||
| - SD Card | ||
| - PrusaLink | ||
| - PrusaConnect | ||
| - OctoPrint | ||
| - Other host software | ||
| validations: | ||
| required: true | ||
| - type: textarea | ||
| id: description | ||
| attributes: | ||
| label: Describe the bug | ||
| description: Write a concise description of the bug. | ||
| validations: | ||
| required: true | ||
| - type: textarea | ||
| id: reproduction | ||
| attributes: | ||
| label: How to reproduce | ||
| description: | | ||
| If you are able to reproduce the issue - meaning that you can trigger it yourself by following certain steps - please describe the step-by-step process in as much detail as possible! | ||
| - type: textarea | ||
| id: expected_behavior | ||
| attributes: | ||
| label: Expected behavior | ||
| description: | | ||
| If the printer did something unexpected, or if the procedure is missing a step that would resolve the issue, please provide a step-by-step process of how it should behave. | ||
| - type: textarea | ||
| id: files | ||
| attributes: | ||
| label: Files | ||
| description: | | ||
| Provide at least one of these (ideally as many as you can) to help developers track down the bug. | ||
| *To upload files, compress them into a .zip file and drag them to the text area to upload.* Images and videos can be uploaded directly. | ||
| - **gcode** file | ||
| - **3mf project** which includes the model and printer settings | ||
| - **video** or **photos** of the issue happening | ||
| **Crash dump: Do not share the file publicly**, as the crash dump contains a raw snapshot of the printer's memory and may include unencrypted sensitive information. | ||
| Please send the crash dump file to Prusa by emailing it to reports@prusa3d.com and referencing this issue. In reply to the email, you will be automatically assigned a reference code to be mentioned in the issue. Sharing this file is important and helps us investigate the bug. |
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| Original file line number | Diff line number | Diff line change |
|---|---|---|
| @@ -0,0 +1,25 @@ | ||
| name: Community | ||
| description: Related to "Community made" features | ||
| title: '[Community made] ' | ||
| labels: | ||
| - community_made | ||
| body: | ||
| - type: markdown | ||
| attributes: | ||
| value: > | ||
| Prusa Research will NOT follow up these issues! | ||
| The maintainers of the "Community made" feature should/will react. | ||
| Please, before you create a new "Community made" ticket, please make sure you searched in open and closed issues and couldn't find anything that matches. | ||
| - type: textarea | ||
| id: which_community | ||
| attributes: | ||
| label: Which Community made feature do you want to address? | ||
| validations: | ||
| required: true | ||
| - type: textarea | ||
| id: What_about_community | ||
| attributes: | ||
| label: What is your request/question/suggestion? | ||
| validations: | ||
| required: true |
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| Original file line number | Diff line number | Diff line change |
|---|---|---|
| @@ -0,0 +1,11 @@ | ||
| contact_links: | ||
| - name: Do you need Support? | ||
| url: https://help.prusa3d.com/article/customer-support_2287 | ||
| about: If you are not sure whether what you are reporting is a bug, please contact our support team first. We are providing full 24/7 customer support. | ||
| - name: Knowledge Base | ||
| url: https://help.prusa3d.com/ | ||
| about: We have a comprehensive help documentation that could be helpful for troubleshooting. | ||
| - name: Prusa Forum | ||
| url: https://forum.prusa3d.com/ | ||
| about: Please get in touch on our Prusa Forum! (Not an official support channel) | ||
| blank_issues_enabled: false |
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| Original file line number | Diff line number | Diff line change |
|---|---|---|
| @@ -0,0 +1,35 @@ | ||
| name: Enhancement | ||
| description: Suggest an improvement of the existing functionality | ||
| title: '[ENHANCEMENT] ' | ||
| labels: | ||
| - enhancement | ||
| body: | ||
| - type: markdown | ||
| attributes: | ||
| value: | | ||
| Before you create a new enhancement, please check if an issue with it already exists (either open or closed) by using the search bar on the issues page. | ||
| - type: checkboxes | ||
| id: printer_model | ||
| attributes: | ||
| label: Printer model | ||
| description: Select the printer model(s) where you would like this enhancement | ||
| options: | ||
| - label: MK3S/+ | ||
| - label: MK3 | ||
| - label: MK2.5S | ||
| - label: MK2.5 | ||
| validations: | ||
| required: true | ||
| - type: textarea | ||
| id: description | ||
| attributes: | ||
| label: Describe the enhancement | ||
| description: How would this enhancement improve your experience? Do you have a specific use case where this enhancemnet is especially needed? | ||
| validations: | ||
| required: true | ||
| - type: textarea | ||
| id: expected_functionality | ||
| attributes: | ||
| label: Expected functionality | ||
| description: | | ||
| Describe the way the enhancement would change existing functionality. You can also describe it in a step-by-step basis if applicable. |
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| Original file line number | Diff line number | Diff line change |
|---|---|---|
| @@ -0,0 +1,35 @@ | ||
| name: Feature request | ||
| description: Suggest new functionality | ||
| title: '[FEATURE REQUEST] ' | ||
| labels: | ||
| - feature request | ||
| body: | ||
| - type: markdown | ||
| attributes: | ||
| value: | | ||
| Before you create a new feature request, please check if an issue with it already exists (either open or closed) by using the search bar on the issues page. | ||
| - type: checkboxes | ||
| id: printer_model | ||
| attributes: | ||
| label: Printer model | ||
| description: Select the printer model(s) where you would like this feature | ||
| options: | ||
| - label: MK3S/+ | ||
| - label: MK3 | ||
| - label: MK2.5S | ||
| - label: MK2.5 | ||
| validations: | ||
| required: true | ||
| - type: textarea | ||
| id: description | ||
| attributes: | ||
| label: Describe the feature | ||
| description: How would this feature improve the printer? Are there specific use cases where this would be beneficial? Describe how you would use it. | ||
| validations: | ||
| required: true | ||
| - type: textarea | ||
| id: expected_functionality | ||
| attributes: | ||
| label: Expected functionality | ||
| description: | | ||
| Describe the way the feature would work. You can also describe it in a step-by-step basis if applicable. |
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| Original file line number | Diff line number | Diff line change |
|---|---|---|
| @@ -0,0 +1,16 @@ | ||
| name: Question | ||
| description: Ask a firmware specific question | ||
| title: '[QUESTION] ' | ||
| labels: | ||
| - question | ||
| body: | ||
| - type: markdown | ||
| attributes: | ||
| value: | | ||
| Before you create a new question, please check if an issue with it already exists (either open or closed) by using the search bar on the issues page. | ||
| - type: textarea | ||
| id: question | ||
| attributes: | ||
| label: Question | ||
| validations: | ||
| required: true |