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@scott scott released this 02 Jul 21:17
· 1494 commits to master since this release
2.0.0
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Learn about vigilant mode.

Version 2 includes a number of awesome improvements, listed below. This should be a fairly straightforward update for most people, make sure you:

bundle install
bundle exec rake db:migrate

We have a live demo at https://demo.helpy.io/ The admin username is "admin@test.com" and admin password is "12345678"

Updated/New Features:

  • Refreshed Admin UI
  • New Helpcenter theme: Singular
  • HTML support when responding to tickets
  • Nicer HTML alert emails
  • Nicer HTML responses to customers
  • HTML emails now include the full ticket history
  • UI for replying to tickets re-imagined
  • Inline customer editing
  • Channel and source reporting
  • New support for emoji's in ticket replies
  • Customize the colors of the admin UI
  • Ability to email customers from the create ticket dialogue
  • New internal ticket type
  • Set all ticket params from admin create ticket UI
  • Font Awesome 5 iconography
  • Improved support for CC and BCC recipients
  • Import/Export data in CSV
  • Comply with GDPR by deleting or anonymizing users
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