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1.1.0
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@scott scott released this 29 Nov 16:01
· 2193 commits to master since this release
1.1.0
2ffcf38

The 1.1.0 release is out, and brings a bunch of great new features for working with tickets. Here is a quick rundown:

  • Uploadable logo: You can now upload a logo for your help system using the settings interface. This does not with Cloudinary, only the new Carrierwave backed storage introduced in version 1.0
  • Capture raw email: If you forward emails into the system, it can be helpful to be able to review the full text of the original email, with forwarded sections intact. This lets you do that.
  • CC and BCC a reply: You can now set additional addresses to CC when replying to a ticket.
  • Flag Public Posts for Review: Gives your users the ability to flag objectionable content for review by system admins. Thanks @hin101
  • Make Topic Subject editable: Add an edit in place editor to let agents change the subject of a discussion/ticket. Thanks @hin101
  • Split ticket/discussion: Adds the ability to split a ticket into two. Thanks! @CGA1123
  • Change ticket author: Adds the ability to change the author of a ticket (or post). Thanks @CGA1123

Other bug fixes and optimizations in this release include:

  • Reject quotes from user name by @Iccezinha
  • Refactored notification mailer
  • Cached user_name optimization by @CGA1123
  • Fixed problem where some email tickets were not saved
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