Skip to content

1.0
Compare
Choose a tag to compare
@scott scott released this 01 Nov 17:35
· 2302 commits to master since this release
1.0
2e0430f

It's been too long since we announced a release! Now you know why- this is the
big one, 1.0 baby! There is a bunch of awesome new stuff since the 0.10.2 drop,
which you know about if you have been keeping up with the master branch. Here is
a rundown!

  • Groups building on initial work by @jprberlin, the groups feature lets you assign
    agents to functional teams. Incoming tickets can then be assigned to a team for
    resolution. This helps get the right ticket to the right agent.
  • Toggles this lets you turn on and off the major parts of Helpy. Don't want
    a community? No problem, turn it off!
  • Notifications If you run a low volume helpdesk, this one is for you. Helpy
    can send you an email whenever a new discussion comes in, or if a customer replies.
  • Native file storage One of the top requests we heard from people was another
    option besides cloudimary for file uploads. Carrierwave is a file upload library
    and makes it easy to store uploads locally or to the cloud.
  • Better print formatting I guess some people still like to print their tickets
    (which I don't recommend) and we used to do a really poor job of this, but not with
    the awesome new contribution from @hin101
  • Auto Suggested Answers This scans the knowledgebase to see if there is an answer
    to a users question before they submit it.
  • Team insights An awesome reporting interface was added that shows your
    overall performance and that of each agent on your team. Thanks @olliebennett
  • ** REST API ** Build with Grape and a lot of help from @wildtangent

Also big thanks to @CGA1123, @hin101, @rschaerer, @SundayAdefila @hadifarnoud,
@shaktik1989, @connorshea

I am sure I have probably missed some, please let me know so I can add your name.

New translations:

How to upgrade

Upgrading to 1.0 adds a new dependency on Imagemagick so make sure you install
when you upgrade. As always, you will want to make sure you bundle install and
rake db:migrate after you pull/merge in the new updates.

Assets 2
Loading