Merge pull request #1250 from alphagov/alternative-support-route

Point user to an alternative way to get urgent support
alphagov · Apr 4, 2024 · 1dd6665 · 1dd6665
2 parents 6fc01e4 + 72bedc0
commit 1dd6665
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Showing 2 changed files with 51 additions and 10 deletions.
diff --git a/app/views/pages/support.html.erb b/app/views/pages/support.html.erb
@@ -5,11 +5,46 @@
 <% end%>
 
 <main role="main" id="main-content" class="govuk-main-wrapper">
-  <div class="grid-row">
-    <div class="column-two-thirds">
-      <h1 class="heading-large">Service unavailable</h1>
-      <p>Sorry you can't use this service because of a technical problem.</p>
-      <p>We're working on a fix. Please try again later.</p>
+
+  <div class="govuk-grid-row">
+    <div class="govuk-grid-column-two-thirds">
+      <%= render "govuk_publishing_components/components/heading", {
+        text: "Support",
+        margin_bottom: 6,
+        heading_level: 1,
+        font_size: "l",
+      } %>
+
+      <p class="govuk-body">The Government Digital Service (GDS) maintains the technical service behind data.gov.uk
+         and helps government publishers to manage and update their data.</p>
+
+      <p class="govuk-body">It cannot</p>
+      <ul class="list list-bullet">
+        <li>help you find or research datasets</li>
+        <li>provide personal information or medical records</li>
+        <li>combine data from multiple datasets</li>
+      </ul>
+
+      <p class="govuk-body">For questions about GOV.UK check the <%= link_to "GOV.UK help pages", "https://www.gov.uk/help", class: "govuk-link" %> or <%= link_to "contact GOV.UK", "https://www.gov.uk/contact/govuk", class: "govuk-link" %>.</p>
+      <p class="govuk-body">The NHS <%= link_to "publishes its own data.", "https://digital.nhs.uk/data-and-information/data-collections-and-data-sets/data-sets", class: "govuk-link" %></p>
+
+      <%= render "govuk_publishing_components/components/heading", {
+        text: "If you have a question about a dataset",
+        margin_bottom: 4,
+        heading_level: 2,
+        font_size: "m",
+      } %>
+      <p class="govuk-body">If you have a question about a specific dataset, contact the publisher directly using the contact details on the dataset page.</p>
+
+      <%= render "govuk_publishing_components/components/heading", {
+        text: "Other urgent requests",
+        margin_bottom: 4,
+        heading_level: 2,
+        font_size: "m",
+      } %>
+      <p class="govuk-body">If your request is urgent, please use <%= link_to "the form", "https://www.gov.uk/contact/govuk", class: "govuk-link" %> and mention that it's about data.gov.uk.</p>
+
+      <p class="govuk-body">Please give us your feedback about the site using <%= link_to "our survey", "http://www.smartsurvey.co.uk/s/3SEXD/", class: "govuk-link" %>.</p>
     </div>
   </div>
 </main>
diff --git a/app/views/tickets/new.html.erb b/app/views/tickets/new.html.erb
@@ -5,11 +5,17 @@
 <% end%>
 
 <main role="main" id="main-content" class="govuk-main-wrapper">
-  <div class="grid-row">
-    <div class="column-two-thirds">
-      <h1 class="heading-large">Service unavailable</h1>
-      <p>Sorry you can't use this service because of a technical problem.</p>
-      <p>We're working on a fix. Please try again later.</p>
+  <div class="govuk-grid-row">
+    <div class="govuk-grid-column-two-thirds">
+
+      <%= render "govuk_publishing_components/components/heading", {
+        text: "Other urgent requests",
+        margin_bottom: 4,
+        heading_level: 1,
+        font_size: "l",
+      } %>
+
+      <p class="govuk-body">If your request is urgent, please use <%= link_to 'the form', 'https://www.gov.uk/contact/govuk', class: 'govuk-link' %> and mention that it's about data.gov.uk.</p>
     </div>
   </div>
 </main>