-
Notifications
You must be signed in to change notification settings - Fork 63
Per Cluster Support Notes
This page is primarily for Support Stewards to leave running notes about specific clusters we maintain. It's unstructured, so edit as you wish. Instead of leaving a note about a decision just in a freshdesk ticket, we'll summarize it here. If you are unsure about something, still write it down but just say 'I am unsure'
The utoronto hub uses UUID for user servers. If a support ticket for a particular user comes in the Support Steward explicitly ask them for the username, found on the top right in jupyter.utoronto.ca/hub/home.
We are currently responsible for helping them manage images.
Production hub image bumps are also done via config in this repository, and not the configurator. This is due to pre-puller hooks being enabled. The utoronto default production image is large, and the pre-puller provides a much better startup experience for this larger hub as users don't have to wait for this big image to pull when a new node is spawned. The configurator can still be used for staging environments, to test out new images.
In general, Nathan (Academic) & Jeremy (IT) (you should find their utoronto.ca emails in Freshdesk autocomplete) are institutional points of contact and champions of our service internally. Feel free to cc them on tickets originating from others. They are also ultimately the decisionmakers.
Our contract also allows for them to pay us for dedicated support during exams - see https://github.com/2i2c-org/infrastructure/issues/1905
These are run in partnership with CloudBank and UC Berkeley, serving community colleges in California and HBCUs. The funding / cloud credits is provided via an NSF grant. Sean Morris from UC Berkeley acts as a first point of support, although 2i2c engineers also provide support.
2i2c staff are responsible for maintaining the image.
It currently lives in https://github.com/pangeo-data/jupyter-earth but there are plans to migrate it to the 2i2c GitHub org https://github.com/pangeo-data/jupyter-earth/issues/167