-
Notifications
You must be signed in to change notification settings - Fork 0
/
FAQ.sopm
758 lines (742 loc) · 43.6 KB
/
FAQ.sopm
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
252
253
254
255
256
257
258
259
260
261
262
263
264
265
266
267
268
269
270
271
272
273
274
275
276
277
278
279
280
281
282
283
284
285
286
287
288
289
290
291
292
293
294
295
296
297
298
299
300
301
302
303
304
305
306
307
308
309
310
311
312
313
314
315
316
317
318
319
320
321
322
323
324
325
326
327
328
329
330
331
332
333
334
335
336
337
338
339
340
341
342
343
344
345
346
347
348
349
350
351
352
353
354
355
356
357
358
359
360
361
362
363
364
365
366
367
368
369
370
371
372
373
374
375
376
377
378
379
380
381
382
383
384
385
386
387
388
389
390
391
392
393
394
395
396
397
398
399
400
401
402
403
404
405
406
407
408
409
410
411
412
413
414
415
416
417
418
419
420
421
422
423
424
425
426
427
428
429
430
431
432
433
434
435
436
437
438
439
440
441
442
443
444
445
446
447
448
449
450
451
452
453
454
455
456
457
458
459
460
461
462
463
464
465
466
467
468
469
470
471
472
473
474
475
476
477
478
479
480
481
482
483
484
485
486
487
488
489
490
491
492
493
494
495
496
497
498
499
500
501
502
503
504
505
506
507
508
509
510
511
512
513
514
515
516
517
518
519
520
521
522
523
524
525
526
527
528
529
530
531
532
533
534
535
536
537
538
539
540
541
542
543
544
545
546
547
548
549
550
551
552
553
554
555
556
557
558
559
560
561
562
563
564
565
566
567
568
569
570
571
572
573
574
575
576
577
578
579
580
581
582
583
584
585
586
587
588
589
590
591
592
593
594
595
596
597
598
599
600
601
602
603
604
605
606
607
608
609
610
611
612
613
614
615
616
617
618
619
620
621
622
623
624
625
626
627
628
629
630
631
632
633
634
635
636
637
638
639
640
641
642
643
644
645
646
647
648
649
650
651
652
653
654
655
656
657
658
659
660
661
662
663
664
665
666
667
668
669
670
671
672
673
674
675
676
677
678
679
680
681
682
683
684
685
686
687
688
689
690
691
692
693
694
695
696
697
698
699
700
701
702
703
704
705
706
707
708
709
710
711
712
713
714
715
716
717
718
719
720
721
722
723
724
725
726
727
728
729
730
731
732
733
734
735
736
737
738
739
740
741
742
743
744
745
746
747
748
749
750
751
752
753
754
755
756
757
758
<?xml version="1.0" encoding="utf-8"?>
<otrs_package version="1.0">
<Name>FAQ</Name>
<Version>7.1.1</Version>
<Framework>7.1.x</Framework>
<Vendor>Znuny GmbH</Vendor>
<URL>https://www.znuny.org/</URL>
<License>GNU AFFERO GENERAL PUBLIC LICENSE Version 3, November 2007</License>
<Description Lang="en">FAQ/knowledge base.</Description>
<Description Lang="de">FAQ-/Wissensdatenbank.</Description>
<Description Lang="hu">A GyIK/tudásbázis csomag.</Description>
<ChangeLog Version="7.1.1" Date="2024-08-15 10:38:29 +0200">Initial release for Znuny 7.1.</ChangeLog>
<ChangeLog Version="7.1.1" Date="2024-08-15 10:37:15 +0200">Initial release for Znuny 7.1.</ChangeLog>
<ChangeLog Version="7.1.1" Date="2024-08-15 10:36:41 +0200">Initial release for Znuny 7.0.</ChangeLog>
<ChangeLog Version="7.0.4" Date="2024-07-11 09:43:50 +0200">Added support for dynamic field links to customer FAQ zoom.</ChangeLog>
<ChangeLog Version="7.0.3" Date="2024-05-28 12:30:24 +0200">Fixed issue with instance cache not being deleted in functions that update data. Added event support for FAQ functions.</ChangeLog>
<ChangeLog Version="7.0.2" Date="2023-08-30 19:04:12 +0200">Added details on customer groups to the manual</ChangeLog>
<ChangeLog Version="7.0.1" Date="2023-05-10 11:24:12 +0200">Initial release for Znuny 7.0.</ChangeLog>
<ChangeLog Version="6.5.1" Date="2023-02-20 14:25:07 +0100">Initial release for Znuny 6.5.</ChangeLog>
<ChangeLog Version="6.4.2" Date="2022-10-27 16:51:03 +0200">Removed "Subject" change event restriction (minimum letters in subject field greater than 10) for showing related articles in agent and customer interface.</ChangeLog>
<ChangeLog Version="6.4.1" Date="2022-07-28 14:32:03 +0200">Initial release for Znuny 6.4.</ChangeLog>
<ChangeLog Version="6.3.2" Date="2022-07-05 09:43:09 +0200">Added group permissions for customer users.</ChangeLog>
<ChangeLog Version="6.3.1" Date="2022-03-16 22:39:26 +0100">Ported to 6.3</ChangeLog>
<ChangeLog Version="6.2.2" Date="2022-02-16 14:59:57 +0100">Fixed links in customer frontend - changed from iframe to blank.</ChangeLog>
<ChangeLog Version="6.2.1" Date="2021-11-09 10:21:21 +0100">Ported to 6.2.</ChangeLog>
<ChangeLog Version="6.1.1" Date="2021-08-12 21:56:43 +0200">Initial 6.1 release</ChangeLog>
<ChangeLog Version="6.0.29" Date="2021-04-21 16:10:32 +0200">Moved complex link table configuration for FAQ items to Perl config file (Znuny security advisory 2021-05, see https://www.znuny.org/de/advisories/zsa-2021-05).</ChangeLog>
<Filelist>
<File Permission="770" Location="bin/cgi-bin/faq.pl"/>
<File Permission="770" Location="bin/fcgi-bin/faq.fpl"/>
<File Permission="660" Location="Kernel/Config/Files/XML/FAQ.xml"/>
<File Permission="660" Location="Kernel/Config/Files/ZZZZZFAQItemLinkObjectPermissions.pm"/>
<File Permission="660" Location="Kernel/cpan-lib/XML/RSS/SimpleGen.pm"/>
<File Permission="660" Location="Kernel/GenericInterface/Operation/FAQ/LanguageList.pm"/>
<File Permission="660" Location="Kernel/GenericInterface/Operation/FAQ/PublicCategoryList.pm"/>
<File Permission="660" Location="Kernel/GenericInterface/Operation/FAQ/PublicFAQGet.pm"/>
<File Permission="660" Location="Kernel/GenericInterface/Operation/FAQ/PublicFAQSearch.pm"/>
<File Permission="660" Location="Kernel/Language/da_FAQ.pm"/>
<File Permission="660" Location="Kernel/Language/de_FAQ.pm"/>
<File Permission="660" Location="Kernel/Language/en_GB_FAQ.pm"/>
<File Permission="660" Location="Kernel/Language/es_FAQ.pm"/>
<File Permission="660" Location="Kernel/Language/es_MX_FAQ.pm"/>
<File Permission="660" Location="Kernel/Language/fa_FAQ.pm"/>
<File Permission="660" Location="Kernel/Language/fi_FAQ.pm"/>
<File Permission="660" Location="Kernel/Language/fr_FAQ.pm"/>
<File Permission="660" Location="Kernel/Language/hu_FAQ.pm"/>
<File Permission="660" Location="Kernel/Language/id_FAQ.pm"/>
<File Permission="660" Location="Kernel/Language/it_FAQ.pm"/>
<File Permission="660" Location="Kernel/Language/ja_FAQ.pm"/>
<File Permission="660" Location="Kernel/Language/ms_FAQ.pm"/>
<File Permission="660" Location="Kernel/Language/nb_NO_FAQ.pm"/>
<File Permission="660" Location="Kernel/Language/nl_FAQ.pm"/>
<File Permission="660" Location="Kernel/Language/pl_FAQ.pm"/>
<File Permission="660" Location="Kernel/Language/pt_BR_FAQ.pm"/>
<File Permission="660" Location="Kernel/Language/pt_FAQ.pm"/>
<File Permission="660" Location="Kernel/Language/ru_FAQ.pm"/>
<File Permission="660" Location="Kernel/Language/sr_Cyrl_FAQ.pm"/>
<File Permission="660" Location="Kernel/Language/sr_Latn_FAQ.pm"/>
<File Permission="660" Location="Kernel/Language/sv_FAQ.pm"/>
<File Permission="660" Location="Kernel/Language/sw_FAQ.pm"/>
<File Permission="660" Location="Kernel/Language/th_TH_FAQ.pm"/>
<File Permission="660" Location="Kernel/Language/uk_FAQ.pm"/>
<File Permission="660" Location="Kernel/Language/zh_CN_FAQ.pm"/>
<File Permission="660" Location="Kernel/Language/zh_TW_FAQ.pm"/>
<File Permission="660" Location="Kernel/Modules/AgentFAQAdd.pm"/>
<File Permission="660" Location="Kernel/Modules/AgentFAQCategory.pm"/>
<File Permission="660" Location="Kernel/Modules/AgentFAQDelete.pm"/>
<File Permission="660" Location="Kernel/Modules/AgentFAQEdit.pm"/>
<File Permission="660" Location="Kernel/Modules/AgentFAQExplorer.pm"/>
<File Permission="660" Location="Kernel/Modules/AgentFAQHistory.pm"/>
<File Permission="660" Location="Kernel/Modules/AgentFAQJournal.pm"/>
<File Permission="660" Location="Kernel/Modules/AgentFAQLanguage.pm"/>
<File Permission="660" Location="Kernel/Modules/AgentFAQPrint.pm"/>
<File Permission="660" Location="Kernel/Modules/AgentFAQRelatedArticles.pm"/>
<File Permission="660" Location="Kernel/Modules/AgentFAQRichText.pm"/>
<File Permission="660" Location="Kernel/Modules/AgentFAQSearch.pm"/>
<File Permission="660" Location="Kernel/Modules/AgentFAQSearchSmall.pm"/>
<File Permission="660" Location="Kernel/Modules/AgentFAQZoom.pm"/>
<File Permission="660" Location="Kernel/Modules/CustomerFAQExplorer.pm"/>
<File Permission="660" Location="Kernel/Modules/CustomerFAQPrint.pm"/>
<File Permission="660" Location="Kernel/Modules/CustomerFAQRelatedArticles.pm"/>
<File Permission="660" Location="Kernel/Modules/CustomerFAQSearch.pm"/>
<File Permission="660" Location="Kernel/Modules/CustomerFAQZoom.pm"/>
<File Permission="660" Location="Kernel/Modules/PublicFAQ.pm"/>
<File Permission="660" Location="Kernel/Modules/PublicFAQExplorer.pm"/>
<File Permission="660" Location="Kernel/Modules/PublicFAQPrint.pm"/>
<File Permission="660" Location="Kernel/Modules/PublicFAQRSS.pm"/>
<File Permission="660" Location="Kernel/Modules/PublicFAQSearch.pm"/>
<File Permission="660" Location="Kernel/Modules/PublicFAQZoom.pm"/>
<File Permission="660" Location="Kernel/Output/HTML/Dashboard/FAQ.pm"/>
<File Permission="660" Location="Kernel/Output/HTML/FAQJournalOverview/Small.pm"/>
<File Permission="660" Location="Kernel/Output/HTML/FAQMenu/Delete.pm"/>
<File Permission="660" Location="Kernel/Output/HTML/FAQMenu/Generic.pm"/>
<File Permission="660" Location="Kernel/Output/HTML/FAQOverview/Small.pm"/>
<File Permission="660" Location="Kernel/Output/HTML/FilterElementPost/FAQ.pm"/>
<File Permission="660" Location="Kernel/Output/HTML/FilterElementPost/FAQAgentRelatedArticles.pm"/>
<File Permission="660" Location="Kernel/Output/HTML/FilterElementPost/FAQCustomerRelatedArticles.pm"/>
<File Permission="660" Location="Kernel/Output/HTML/HeaderMeta/AgentFAQSearch.pm"/>
<File Permission="660" Location="Kernel/Output/HTML/HeaderMeta/CustomerFAQSearch.pm"/>
<File Permission="660" Location="Kernel/Output/HTML/HeaderMeta/PublicFAQSearch.pm"/>
<File Permission="660" Location="Kernel/Output/HTML/Layout/FAQ.pm"/>
<File Permission="660" Location="Kernel/Output/HTML/LinkObject/FAQ.pm"/>
<File Permission="660" Location="Kernel/Output/HTML/Templates/Standard/AgentDashboardFAQOverview.tt"/>
<File Permission="660" Location="Kernel/Output/HTML/Templates/Standard/AgentFAQAdd.tt"/>
<File Permission="660" Location="Kernel/Output/HTML/Templates/Standard/AgentFAQCategory.tt"/>
<File Permission="660" Location="Kernel/Output/HTML/Templates/Standard/AgentFAQDelete.tt"/>
<File Permission="660" Location="Kernel/Output/HTML/Templates/Standard/AgentFAQEdit.tt"/>
<File Permission="660" Location="Kernel/Output/HTML/Templates/Standard/AgentFAQExplorer.tt"/>
<File Permission="660" Location="Kernel/Output/HTML/Templates/Standard/AgentFAQHistory.tt"/>
<File Permission="660" Location="Kernel/Output/HTML/Templates/Standard/AgentFAQJournalOverviewSmall.tt"/>
<File Permission="660" Location="Kernel/Output/HTML/Templates/Standard/AgentFAQLanguage.tt"/>
<File Permission="660" Location="Kernel/Output/HTML/Templates/Standard/AgentFAQOverviewNavBar.tt"/>
<File Permission="660" Location="Kernel/Output/HTML/Templates/Standard/AgentFAQOverviewSmall.tt"/>
<File Permission="660" Location="Kernel/Output/HTML/Templates/Standard/AgentFAQRelatedArticles.tt"/>
<File Permission="660" Location="Kernel/Output/HTML/Templates/Standard/AgentFAQSearch.tt"/>
<File Permission="660" Location="Kernel/Output/HTML/Templates/Standard/AgentFAQSearchOpenSearchDescriptionFAQNumber.tt"/>
<File Permission="660" Location="Kernel/Output/HTML/Templates/Standard/AgentFAQSearchOpenSearchDescriptionFulltext.tt"/>
<File Permission="660" Location="Kernel/Output/HTML/Templates/Standard/AgentFAQSearchSmall.tt"/>
<File Permission="660" Location="Kernel/Output/HTML/Templates/Standard/AgentFAQZoom.tt"/>
<File Permission="660" Location="Kernel/Output/HTML/Templates/Standard/AgentFAQZoomSmall.tt"/>
<File Permission="660" Location="Kernel/Output/HTML/Templates/Standard/CustomerFAQExplorer.tt"/>
<File Permission="660" Location="Kernel/Output/HTML/Templates/Standard/CustomerFAQRelatedArticles.tt"/>
<File Permission="660" Location="Kernel/Output/HTML/Templates/Standard/CustomerFAQSearch.tt"/>
<File Permission="660" Location="Kernel/Output/HTML/Templates/Standard/CustomerFAQSearchOpenSearchDescriptionFAQNumber.tt"/>
<File Permission="660" Location="Kernel/Output/HTML/Templates/Standard/CustomerFAQSearchOpenSearchDescriptionFullText.tt"/>
<File Permission="660" Location="Kernel/Output/HTML/Templates/Standard/CustomerFAQSearchResultShort.tt"/>
<File Permission="660" Location="Kernel/Output/HTML/Templates/Standard/CustomerFAQZoom.tt"/>
<File Permission="660" Location="Kernel/Output/HTML/Templates/Standard/PublicFAQExplorer.tt"/>
<File Permission="660" Location="Kernel/Output/HTML/Templates/Standard/PublicFAQSearch.tt"/>
<File Permission="660" Location="Kernel/Output/HTML/Templates/Standard/PublicFAQSearchOpenSearchDescriptionFAQNumber.tt"/>
<File Permission="660" Location="Kernel/Output/HTML/Templates/Standard/PublicFAQSearchOpenSearchDescriptionFullText.tt"/>
<File Permission="660" Location="Kernel/Output/HTML/Templates/Standard/PublicFAQSearchResultShort.tt"/>
<File Permission="660" Location="Kernel/Output/HTML/Templates/Standard/PublicFAQZoom.tt"/>
<File Permission="660" Location="Kernel/System/Autocompletion/FAQ.pm"/>
<File Permission="660" Location="Kernel/System/Console/Command/Admin/FAQ/Import.pm"/>
<File Permission="660" Location="Kernel/System/Console/Command/Maint/FAQ/ContentTypeSet.pm"/>
<File Permission="660" Location="Kernel/System/DynamicField/ObjectType/FAQ.pm"/>
<File Permission="660" Location="Kernel/System/FAQ.pm"/>
<File Permission="660" Location="Kernel/System/FAQ/Category.pm"/>
<File Permission="660" Location="Kernel/System/FAQ/Language.pm"/>
<File Permission="660" Location="Kernel/System/FAQ/RelatedArticle.pm"/>
<File Permission="660" Location="Kernel/System/FAQ/State.pm"/>
<File Permission="660" Location="Kernel/System/FAQ/Vote.pm"/>
<File Permission="660" Location="Kernel/System/FAQSearch.pm"/>
<File Permission="660" Location="Kernel/System/LinkObject/FAQ.pm"/>
<File Permission="660" Location="Kernel/System/Stats/Static/FAQAccess.pm"/>
<File Permission="660" Location="scripts/test/Autocompletion/FAQ.t"/>
<File Permission="660" Location="scripts/test/Console/Command/Admin/FAQ/Import.t"/>
<File Permission="660" Location="scripts/test/Console/Command/Maint/FAQ/ContentTypeSet.t"/>
<File Permission="660" Location="scripts/test/DynamicField/ObjectType/FAQ/ObjectDataGet.t"/>
<File Permission="660" Location="scripts/test/FAQ.t"/>
<File Permission="660" Location="scripts/test/FAQ/Category/AgentCategorySearch.t"/>
<File Permission="660" Location="scripts/test/FAQ/Category/CategoryAdd.t"/>
<File Permission="660" Location="scripts/test/FAQ/Category/CheckCategoryUserPermission.t"/>
<File Permission="660" Location="scripts/test/FAQ/Category/CheckCustomerUserCategory.t"/>
<File Permission="660" Location="scripts/test/FAQ/Explorer/CountSubCategories.t"/>
<File Permission="660" Location="scripts/test/FAQ/RelatedArticle.t"/>
<File Permission="660" Location="scripts/test/FAQ/UpgradeLowerThan5092.t"/>
<File Permission="660" Location="scripts/test/FAQSearch.t"/>
<File Permission="660" Location="scripts/test/FAQSearch/InConditionGet.t"/>
<File Permission="660" Location="scripts/test/GenericInterface/FAQConnector.t"/>
<File Permission="660" Location="scripts/test/sample/FAQ-Test1.doc"/>
<File Permission="660" Location="scripts/test/sample/FAQ-Test1.pdf"/>
<File Permission="660" Location="scripts/test/sample/FAQ.csv"/>
<File Permission="660" Location="scripts/test/sample/GenericInterface/FAQ/GI-FAQ-Test-utf8-1.bin"/>
<File Permission="660" Location="scripts/test/sample/GenericInterface/FAQ/GI-FAQ-Test-utf8-1.txt"/>
<File Permission="660" Location="scripts/test/Selenium/Agent/AgentFAQAdd.t"/>
<File Permission="660" Location="scripts/test/Selenium/Agent/AgentFAQCategory.t"/>
<File Permission="660" Location="scripts/test/Selenium/Agent/AgentFAQDelete.t"/>
<File Permission="660" Location="scripts/test/Selenium/Agent/AgentFAQEdit.t"/>
<File Permission="660" Location="scripts/test/Selenium/Agent/AgentFAQExplorer.t"/>
<File Permission="660" Location="scripts/test/Selenium/Agent/AgentFAQHistory.t"/>
<File Permission="660" Location="scripts/test/Selenium/Agent/AgentFAQJournal.t"/>
<File Permission="660" Location="scripts/test/Selenium/Agent/AgentFAQLanguage.t"/>
<File Permission="660" Location="scripts/test/Selenium/Agent/AgentFAQLinkObject.t"/>
<File Permission="660" Location="scripts/test/Selenium/Agent/AgentFAQPrint.t"/>
<File Permission="660" Location="scripts/test/Selenium/Agent/AgentFAQSearch.t"/>
<File Permission="660" Location="scripts/test/Selenium/Agent/AgentFAQZoom.t"/>
<File Permission="660" Location="scripts/test/Selenium/Agent/FAQ/RelatedArticles.t"/>
<File Permission="660" Location="scripts/test/Selenium/Customer/CustomerFAQExplorer.t"/>
<File Permission="660" Location="scripts/test/Selenium/Customer/CustomerFAQPrint.t"/>
<File Permission="660" Location="scripts/test/Selenium/Customer/CustomerFAQSearch.t"/>
<File Permission="660" Location="scripts/test/Selenium/Customer/CustomerFAQZoom.t"/>
<File Permission="660" Location="scripts/test/Selenium/Customer/FAQ/RelatedArticles.t"/>
<File Permission="660" Location="scripts/test/Selenium/Output/Dashboard/FAQ.t"/>
<File Permission="660" Location="scripts/test/Selenium/Output/FAQJournalOverview/Small.t"/>
<File Permission="660" Location="scripts/test/Selenium/Output/FAQMenu/Generic.t"/>
<File Permission="660" Location="scripts/test/Selenium/Output/FAQOverview/Small.t"/>
<File Permission="660" Location="scripts/test/Selenium/Output/HeaderMeta/AgentFAQSearch.t"/>
<File Permission="660" Location="scripts/test/Selenium/Output/HeaderMeta/CustomerFAQSearch.t"/>
<File Permission="660" Location="scripts/test/Selenium/Output/HeaderMeta/PublicFAQSearch.t"/>
<File Permission="660" Location="scripts/test/Selenium/Output/LinkObject/FAQ.t"/>
<File Permission="660" Location="scripts/test/Selenium/Public/PublicFAQExplorer.t"/>
<File Permission="660" Location="scripts/test/Selenium/Public/PublicFAQPrint.t"/>
<File Permission="660" Location="scripts/test/Selenium/Public/PublicFAQRSS.t"/>
<File Permission="660" Location="scripts/test/Selenium/Public/PublicFAQSearch.t"/>
<File Permission="660" Location="scripts/test/Selenium/Public/PublicFAQZoom.t"/>
<File Permission="660" Location="scripts/webservices/GenericFAQConnectorREST.yml"/>
<File Permission="660" Location="scripts/webservices/GenericFAQConnectorSOAP.yml"/>
<File Permission="660" Location="var/httpd/htdocs/js/FAQ.Agent.ConfirmationDialog.js"/>
<File Permission="660" Location="var/httpd/htdocs/js/FAQ.Agent.FAQ.js"/>
<File Permission="660" Location="var/httpd/htdocs/js/FAQ.Agent.FAQZoom.js"/>
<File Permission="660" Location="var/httpd/htdocs/js/FAQ.Agent.RelatedArticles.js"/>
<File Permission="660" Location="var/httpd/htdocs/js/FAQ.Agent.TicketCompose.js"/>
<File Permission="660" Location="var/httpd/htdocs/js/FAQ.Customer.FAQZoom.js"/>
<File Permission="660" Location="var/httpd/htdocs/skins/Agent/default/css/FAQ.Agent.Default.css"/>
<File Permission="660" Location="var/httpd/htdocs/skins/Agent/default/css/FAQ.Agent.Detail.css"/>
<File Permission="660" Location="var/httpd/htdocs/skins/Agent/default/img/help-small.png"/>
<File Permission="660" Location="var/httpd/htdocs/skins/Customer/default/css/FAQ.Customer.Default.css"/>
<File Permission="660" Location="var/httpd/htdocs/skins/Customer/default/css/FAQ.Customer.Detail.css"/>
<File Permission="660" Location="var/httpd/htdocs/skins/Customer/default/css/FAQ.FAQZoom.css"/>
<File Permission="660" Location="var/httpd/htdocs/skins/Customer/default/css/FAQ.RelatedArticles.css"/>
<File Permission="660" Location="var/httpd/htdocs/skins/Customer/default/css/FAQ.Widget.css"/>
<File Permission="660" Location="var/packagesetup/FAQ.pm"/>
<File Permission="660" Location="var/stats/FAQ-FAQAccess.xml"/>
</Filelist>
<DatabaseInstall Type="post">
<TableCreate Name="faq_language">
<Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="SMALLINT"/>
<Column Name="name" Required="true" Size="200" Type="VARCHAR"/>
<Unique Name="faq_language_name">
<UniqueColumn Name="name"/>
</Unique>
</TableCreate>
<Insert Table="faq_language">
<Data Key="name" Type="Quote">en</Data>
</Insert>
<Insert Table="faq_language">
<Data Key="name" Type="Quote">de</Data>
</Insert>
<TableCreate Name="faq_state_type">
<Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="SMALLINT"/>
<Column Name="name" Required="true" Size="200" Type="VARCHAR"/>
<Unique Name="faq_state_type_name">
<UniqueColumn Name="name"/>
</Unique>
</TableCreate>
<Insert Table="faq_state_type">
<Data Key="name" Type="Quote" Translatable="1">internal</Data>
</Insert>
<Insert Table="faq_state_type">
<Data Key="name" Type="Quote" Translatable="1">external</Data>
</Insert>
<Insert Table="faq_state_type">
<Data Key="name" Type="Quote" Translatable="1">public</Data>
</Insert>
<TableCreate Name="faq_state">
<Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="SMALLINT"/>
<Column Name="name" Required="true" Size="200" Type="VARCHAR"/>
<Column Name="type_id" Required="true" Type="INTEGER"/>
<Unique Name="faq_state_name">
<UniqueColumn Name="name"/>
</Unique>
<Index Name="faq_state_type_id">
<IndexColumn Name="type_id"/>
</Index>
</TableCreate>
<TableCreate Name="faq_category">
<Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="INTEGER"/>
<Column Name="parent_id" Required="true" Type="INTEGER"/>
<Column Name="name" Required="true" Size="200" Type="VARCHAR"/>
<Column Name="comments" Required="false" Size="200" Type="VARCHAR"/>
<Column Name="valid_id" Required="true" Type="SMALLINT"/>
<Column Name="created" Required="true" Type="DATE"/>
<Column Name="created_by" Required="true" Type="INTEGER"/>
<Column Name="changed" Required="true" Type="DATE"/>
<Column Name="changed_by" Required="true" Type="INTEGER"/>
<Index Name="faq_category_parent_id">
<IndexColumn Name="parent_id"/>
</Index>
<Index Name="faq_category_name">
<IndexColumn Name="name"/>
</Index>
<Index Name="faq_category_valid_id">
<IndexColumn Name="valid_id"/>
</Index>
<ForeignKey ForeignTable="valid">
<Reference Local="valid_id" Foreign="id"/>
</ForeignKey>
</TableCreate>
<Insert Table="faq_category">
<Data Key="name" Type="Quote">Misc</Data>
<Data Key="comments" Type="Quote">Misc Comment</Data>
<Data Key="valid_id">1</Data>
<Data Key="created">current_timestamp</Data>
<Data Key="created_by">1</Data>
<Data Key="changed">current_timestamp</Data>
<Data Key="changed_by">1</Data>
<Data Key="parent_id">0</Data>
</Insert>
<TableCreate Name="faq_category_group">
<Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="INTEGER"/>
<Column Name="category_id" Required="true" Size="200" Type="INTEGER"/>
<Column Name="group_id" Required="true" Type="INTEGER"/>
<Column Name="created" Required="false" Type="DATE"/>
<Column Name="created_by" Required="false" Type="INTEGER"/>
<Column Name="changed" Required="false" Type="DATE"/>
<Column Name="changed_by" Required="false" Type="INTEGER"/>
<Index Name="faq_category_group_category_id">
<IndexColumn Name="category_id"/>
</Index>
</TableCreate>
<TableCreate Name="faq_item">
<Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="INTEGER"/>
<Column Name="f_number" Required="true" Size="200" Type="VARCHAR"/>
<Column Name="f_subject" Required="false" Size="200" Type="VARCHAR"/>
<Column Name="f_name" Required="true" Size="200" Type="VARCHAR"/>
<Column Name="f_language_id" Required="true" Type="SMALLINT"/>
<Column Name="state_id" Required="true" Type="SMALLINT"/>
<Column Name="category_id" Required="true" Type="SMALLINT"/>
<Column Name="approved" Required="true" Default="1" Type="SMALLINT"/>
<Column Name="valid_id" Required="true" Default="1" Type="SMALLINT"/>
<Column Name="content_type" Required="true" Default="text/html" Size="250" Type="VARCHAR"/>
<Column Name="f_keywords" Required="false" Size="400" Type="VARCHAR"/>
<Column Name="f_field1" Required="false" Size="20000" Type="VARCHAR"/>
<Column Name="f_field2" Required="false" Size="20000" Type="VARCHAR"/>
<Column Name="f_field3" Required="false" Size="20000" Type="VARCHAR"/>
<Column Name="f_field4" Required="false" Size="20000" Type="VARCHAR"/>
<Column Name="f_field5" Required="false" Size="20000" Type="VARCHAR"/>
<Column Name="f_field6" Required="false" Size="20000" Type="VARCHAR"/>
<Column Name="created" Required="true" Type="DATE"/>
<Column Name="created_by" Required="true" Type="INTEGER"/>
<Column Name="changed" Required="true" Type="DATE"/>
<Column Name="changed_by" Required="true" Type="INTEGER"/>
<Index Name="faq_item_state_id">
<IndexColumn Name="state_id"/>
</Index>
<Index Name="faq_item_category_id">
<IndexColumn Name="category_id"/>
</Index>
<Index Name="faq_item_valid_id">
<IndexColumn Name="valid_id"/>
</Index>
<ForeignKey ForeignTable="valid">
<Reference Local="valid_id" Foreign="id"/>
</ForeignKey>
</TableCreate>
<TableCreate Name="faq_history">
<Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="INTEGER"/>
<Column Name="name" Required="true" Size="200" Type="VARCHAR"/>
<Column Name="item_id" Required="true" Type="INTEGER"/>
<Column Name="created" Required="true" Type="DATE"/>
<Column Name="created_by" Required="true" Type="INTEGER"/>
<Column Name="changed" Required="true" Type="DATE"/>
<Column Name="changed_by" Required="true" Type="INTEGER"/>
<Index Name="faq_history_item_id">
<IndexColumn Name="item_id"/>
</Index>
</TableCreate>
<TableCreate Name="faq_attachment">
<Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="BIGINT"/>
<Column Name="faq_id" Required="true" Type="BIGINT"/>
<Column Name="filename" Required="false" Size="250" Type="VARCHAR"/>
<Column Name="content_size" Required="false" Size="30" Type="VARCHAR"/>
<Column Name="content_type" Required="false" Size="250" Type="VARCHAR"/>
<Column Name="content" Required="true" Type="LONGBLOB"/>
<Column Name="inlineattachment" Required="true" Default="0" Type="SMALLINT"/>
<Column Name="created" Required="true" Type="DATE"/>
<Column Name="created_by" Required="true" Type="INTEGER"/>
<Column Name="changed" Required="true" Type="DATE"/>
<Column Name="changed_by" Required="true" Type="INTEGER"/>
<Index Name="faq_attachment_faq_id">
<IndexColumn Name="faq_id"/>
</Index>
</TableCreate>
<TableCreate Name="faq_voting">
<Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="BIGINT"/>
<Column Name="created_by" Required="true" Size="200" Type="VARCHAR"/>
<Column Name="item_id" Required="true" Type="INTEGER"/>
<Column Name="interface" Required="false" Size="80" Type="VARCHAR"/>
<Column Name="ip" Required="false" Size="50" Type="VARCHAR"/>
<Column Name="rate" Required="true" Type="INTEGER"/>
<Column Name="created" Required="false" Type="DATE"/>
<Index Name="faq_voting_item_id">
<IndexColumn Name="item_id"/>
</Index>
</TableCreate>
<TableCreate Name="faq_log">
<Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="BIGINT"/>
<Column Name="item_id" Required="true" Type="INTEGER"/>
<Column Name="interface" Required="true" Size="80" Type="VARCHAR"/>
<Column Name="ip" Required="false" Size="200" Type="VARCHAR"/>
<Column Name="user_agent" Required="false" Size="200" Type="VARCHAR"/>
<Column Name="created" Required="true" Type="DATE"/>
<Index Name="faq_log_item_id">
<IndexColumn Name="item_id"/>
</Index>
</TableCreate>
</DatabaseInstall>
<DatabaseUpgrade Type="post">
<TableCreate Name="faq_category_group" Version="1.1.3">
<Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="INTEGER"/>
<Column Name="category_id" Required="true" Size="200" Type="INTEGER"/>
<Column Name="group_id" Required="true" Type="INTEGER"/>
<Column Name="created" Required="false" Type="DATE"/>
<Column Name="created_by" Required="false" Type="INTEGER"/>
<Column Name="changed" Required="false" Type="DATE"/>
<Column Name="changed_by" Required="false" Type="INTEGER"/>
</TableCreate>
<TableCreate Name="faq_log" Version="1.5.1">
<Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="BIGINT"/>
<Column Name="item_id" Required="true" Type="INTEGER"/>
<Column Name="interface" Required="true" Size="80" Type="VARCHAR"/>
<Column Name="ip" Required="false" Size="200" Type="VARCHAR"/>
<Column Name="user_agent" Required="false" Size="200" Type="VARCHAR"/>
<Column Name="created" Required="true" Type="DATE"/>
<Index Name="item_id">
<IndexColumn Name="item_id"/>
</Index>
</TableCreate>
<TableAlter Name="faq_item" Version="1.5.1">
<ColumnAdd Name="approved" Required="true" Default="1" Type="SMALLINT"/>
</TableAlter>
<TableAlter Name="faq_attachment" Version="1.5.1">
<ColumnAdd Name="inlineattachment" Required="true" Default="0" Type="SMALLINT"/>
</TableAlter>
<TableAlter Name="faq_item" Version="1.6.91">
<ColumnDrop Name="free_key1"/>
<ColumnDrop Name="free_value1"/>
<ColumnDrop Name="free_key2"/>
<ColumnDrop Name="free_value2"/>
<ColumnDrop Name="free_key3"/>
<ColumnDrop Name="free_value3"/>
<ColumnDrop Name="free_key4"/>
<ColumnDrop Name="free_value4"/>
</TableAlter>
<TableAlter Name="faq_state" Version="2.1.92">
<IndexCreate Name="faq_state_type_id">
<IndexColumn Name="type_id"/>
</IndexCreate>
</TableAlter>
<TableAlter Name="faq_category" Version="2.1.92">
<IndexCreate Name="faq_category_parent_id">
<IndexColumn Name="parent_id"/>
</IndexCreate>
<IndexCreate Name="faq_category_name">
<IndexColumn Name="name"/>
</IndexCreate>
<IndexCreate Name="faq_category_valid_id">
<IndexColumn Name="valid_id"/>
</IndexCreate>
</TableAlter>
<TableAlter Name="faq_category_group" Version="2.1.92">
<IndexCreate Name="faq_category_group_category_id">
<IndexColumn Name="category_id"/>
</IndexCreate>
</TableAlter>
<TableAlter Name="faq_item" Version="2.1.92">
<IndexCreate Name="faq_item_state_id">
<IndexColumn Name="state_id"/>
</IndexCreate>
<IndexCreate Name="faq_item_category_id">
<IndexColumn Name="category_id"/>
</IndexCreate>
</TableAlter>
<TableAlter Name="faq_history" Version="2.1.92">
<IndexCreate Name="faq_history_item_id">
<IndexColumn Name="item_id"/>
</IndexCreate>
</TableAlter>
<TableAlter Name="faq_attachment" Version="2.1.92">
<IndexDrop Name="faq_id"/>
<IndexCreate Name="faq_attachment_faq_id">
<IndexColumn Name="faq_id"/>
</IndexCreate>
</TableAlter>
<TableAlter Name="faq_voting" Version="2.1.92">
<IndexCreate Name="faq_voting">
<IndexColumn Name="item_id"/>
</IndexCreate>
</TableAlter>
<TableAlter Name="faq_log" Version="2.1.92">
<IndexDrop Name="item_id"/>
<IndexCreate Name="faq_log_item_id">
<IndexColumn Name="item_id"/>
</IndexCreate>
</TableAlter>
<TableAlter Name="faq_category" Version="2.1.93">
<ForeignKeyCreate ForeignTable="valid">
<Reference Local="valid_id" Foreign="id"/>
</ForeignKeyCreate>
</TableAlter>
<TableAlter Name="faq_item" Version="2.1.93">
<ColumnAdd Name="valid_id" Required="true" Default="1" Type="SMALLINT"/>
<IndexCreate Name="faq_item_valid_id">
<IndexColumn Name="valid_id"/>
</IndexCreate>
<ForeignKeyCreate ForeignTable="valid">
<Reference Local="valid_id" Foreign="id"/>
</ForeignKeyCreate>
</TableAlter>
<TableAlter Name="faq_voting" Version="3.3.90">
<IndexDrop Name="faq_voting"/>
<IndexCreate Name="faq_voting_item_id">
<IndexColumn Name="item_id"/>
</IndexCreate>
</TableAlter>
<TableAlter Name="faq_item" Version="4.0.91">
<ColumnAdd Name="content_type" Required="true" Default="text/html" Size="250" Type="VARCHAR"/>
</TableAlter>
</DatabaseUpgrade>
<DatabaseUninstall Type="pre">
<TableDrop Name="faq_history"/>
<TableDrop Name="faq_attachment"/>
<TableDrop Name="faq_item"/>
<TableDrop Name="faq_category"/>
<TableDrop Name="faq_category_group"/>
<TableDrop Name="faq_state"/>
<TableDrop Name="faq_state_type"/>
<TableDrop Name="faq_language"/>
<TableDrop Name="faq_voting"/>
<TableDrop Name="faq_log"/>
</DatabaseUninstall>
<CodeInstall Type="post"><![CDATA[
# create the package name
my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};
$Kernel::OM->Get($CodeModule)->CodeInstall();
]]></CodeInstall>
<CodeUpgrade Type="post"><![CDATA[
# create the package name
my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};
$Kernel::OM->Get($CodeModule)->CodeUpgrade();
]]></CodeUpgrade>
<CodeUpgrade Type="post" Version="1.5.3"><![CDATA[
# create the package name
my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};
$Kernel::OM->Get($CodeModule)->CodeUpgradeSpecial();
]]></CodeUpgrade>
<CodeUpgrade Type="post" Version="4.0.1"><![CDATA[
# create the package name
my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};
$Kernel::OM->Get($CodeModule)->CodeUpgradeFromLowerThan_4_0_1();
]]></CodeUpgrade>
<CodeUpgrade Type="post" Version="4.0.91"><![CDATA[
# create the package name
my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};
$Kernel::OM->Get($CodeModule)->CodeUpgradeFromLowerThan_4_0_91();
]]></CodeUpgrade>
<CodeUpgrade Type="post" Version="5.0.92"><![CDATA[
# create the package name
my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};
$Kernel::OM->Get($CodeModule)->CodeUpgradeFromLowerThan_5_0_92();
]]></CodeUpgrade>
<CodeReinstall Type="post"><![CDATA[
# create the package name
my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};
$Kernel::OM->Get($CodeModule)->CodeReinstall();
]]></CodeReinstall>
<CodeUninstall Type="pre"><![CDATA[
# create the package name
my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};
$Kernel::OM->Get($CodeModule)->CodeUninstall();
]]></CodeUninstall>
<IntroInstall Type="pre" Title="Install Information" Lang="en"><![CDATA[
<br/>
<strong>WELCOME</strong>
<br/>
<br/>
You are about to install the package FAQ.<br/>
<br/>
]]></IntroInstall>
<IntroInstall Type="pre" Title="Installation Information" Lang="de"><![CDATA[
<br/>
<strong>WILLKOMMEN</strong>
<br/>
<br/>
Sie sind im Begriff, das Paket FAQ zu installieren.<br/>
<br/>
]]></IntroInstall>
<IntroInstall Type="pre" Title="Install Information" Lang="es"><![CDATA[
<br/>
<strong>BIENVENIDO</strong>
<br/>
<br/>
Usted está a punto de instalar el paquete FAQ.<br/>
<br/>
]]></IntroInstall>
<IntroInstall Type="pre" Title="Telepítési információk" Lang="hu"><![CDATA[
<br/>
<strong>ÜDVÖZÖLJÜK</strong>
<br/>
<br/>
Ön az FAQ csomag telepítésére készül.<br/>
<br/>
]]></IntroInstall>
<IntroInstall Type="post" Title="Installation Information" Lang="en"><![CDATA[
<br/>
<strong>NOTICE</strong>
<br/>
<br/>
The menu items that were added by this package will be visible after you log in to the system again.
<br/>
<br/>
To create new FAQ articles you need to create categories and define the permissions for these.
<br/>
<br/>
If you are using the FAQ approval feature, you need to create a group and define a queue.
You will find further information in the SysConfig options starting with "FAQ::Approval".
<br/>
]]></IntroInstall>
<IntroInstall Type="post" Title="Installation Information" Lang="de"><![CDATA[
<br/>
<strong>HINWEIS</strong>
<br/>
<br/>
Die von diesem Paket hinzugefügten Menüpunkte sind erst nach einem erneuten Anmeldevorgang im System sichtbar.
<br/>
<br/>
Um FAQ-Artikel erstellen zu können, müssen zuerst Kategorien erstellt und die Berechtigungs-Gruppen dieser Kategorien definiert werden.
<br/>
<br/>
Wenn Sie das FAQ-Freigabe-Feature verwenden möchten, müssen Sie eine Gruppe dafür anlegen und eine Queue definieren.
Weitere Informationen finden Sie in den SysConfig-Optionen, die mit "FAQ::Approval" beginnen.
<br/>
]]></IntroInstall>
<IntroInstall Type="post" Title="Installation Information" Lang="es"><![CDATA[
<br/>
<strong>AVISO</strong>
<br/>
<br/>
Los elementos del menu que fueron agregados por este paquete serán visibles después de que cierre y abra su sesión de nuevo.
<br/>
<br/>
Para crear un nuevo artículo FAQ usted necesita crear una categoría y definir los permisos de quienes pueden acceder esta categoría.
<br/>
<br/>
Si usted está utilizando la funcionalidad de "FAQ approval", necesita crear un grupo y definir una cola.
Encontrará más información en sysconfig, en FAQ -> Core::Approval.
<br/>
]]></IntroInstall>
<IntroInstall Type="post" Title="Telepítési információk" Lang="hu"><![CDATA[
<br/>
<strong>FIGYELMEZTETÉS</strong>
<br/>
<br/>
Azok a menüpontok, amelyeket ez a csomag adott hozzá, azután lesznek láthatóak, miután ismét bejelentkezik a rendszerbe.
<br/>
<br/>
Egy új GyIK bejegyzés létrehozásához kategóriákat kell létrehoznia, és meg kell határoznia a jogosultságokat, hogy ki férhet hozzá a kategóriákhoz.
<br/>
<br/>
Ha használja a GyIK jóváhagyás szolgáltatást, akkor létre kell hoznia egy csoportot, és meg kell határoznia egy várólistát.
További információkat fog találni a rendszerbeállításokban a FAQ -> Core::Approval alcsoportban.
<br/>
]]></IntroInstall>
<IntroUpgrade Type="pre" Title="Upgrade Information" Lang="en"><![CDATA[
<br/>
<strong>WELCOME</strong>
<br/>
<br/>
You are about to upgrade the package FAQ.<br/>
<br/>
]]></IntroUpgrade>
<IntroUpgrade Type="pre" Title="Upgrade Information" Lang="de"><![CDATA[
<br/>
<strong>WILLKOMMEN</strong>
<br/>
<br/>
Sie sind im Begriff, das Paket FAQ zu aktualisieren.<br/>
<br/>
]]></IntroUpgrade>
<IntroUpgrade Type="pre" Title="Upgrade Information" Lang="es"><![CDATA[
<br/>
<strong>BIENVENIDO</strong>
<br/>
<br/>
Usted está apunto de actualizar el paquete FAQ.<br/>
<br/>
]]></IntroUpgrade>
<IntroUpgrade Type="pre" Title="Frissítési információk" Lang="hu"><![CDATA[
<br/>
<strong>ÜDVÖZÖLJÜK</strong>
<br/>
<br/>
Ön az FAQ csomag frissítésére készül.<br/>
<br/>
]]></IntroUpgrade>
<IntroUninstall Type="pre" Title="Uninstallation Information" Lang="en"><![CDATA[
<br/>
<strong>ATTENTION</strong>
<br/>
<br/>
If you uninstall this package, all database tables that were created during installation will be deleted.
All data from these tables will be irrevocably lost!
<br/>
<br/>
All dynamic fields created for this package and its data will be deleted permanently.
<br/>
<br/>
The groups 'faq' and 'faq_admin' that were created during package installation will be deactivated.
You can activate these groups again in the admin area.
<br/>
]]></IntroUninstall>
<IntroUninstall Type="pre" Title="Uninstallation Information" Lang="de"><![CDATA[
<br/>
<strong>ACHTUNG</strong>
<br/>
<br/>
Bei der Deinstallation werden die von diesem Paket angelegten Datenbanktabellen gelöscht.
Alle darin enthaltenen Daten gehen unwiderruflich verloren!
<br/>
<br/>
Alle dynamischen Felder dieses Pakets und seine Daten werden dauerhaft gelöscht.
<br/>
<br/>
Die von diesem Paket angelegten Gruppen 'faq' und 'faq_admin' werden deaktiviert.
Sie können jederzeit im Admin-Bereich wieder aktiviert werden.
<br/>
]]></IntroUninstall>
<IntroUninstall Type="pre" Title="Uninstallation Information" Lang="es"><![CDATA[
<br/>
<strong>ATENCIÓN</strong>
<br/>
<br/>
Si usted desinstala este paquete, todas las tablas de la base de datos creadas durante la instalación serán borradas.
¡Todos los datos de esas tablas se perderán irrevocablemente!.
<br/>
<br/>
Todos los Campos Dinámicos creados para este paquete y sus datos serán borrados permanentemente.
<br/>
<br/>
Los grupos 'faq' y 'faq_admin' que fueron creados durante la instalación del paquete serán desactivados.
Usted puede activar estos grupos nuevamente en el área de admin.
<br/>
]]></IntroUninstall>
<IntroUninstall Type="pre" Title="Eltávolítási információk" Lang="hu"><![CDATA[
<br/>
<strong>FIGYELEM</strong>
<br/>
<br/>
Ha eltávolítja ezt a csomagot, akkor a telepítés során létrehozott összes adatbázistábla törlésre kerül.
Az ezekben a táblákban lévő összes adat visszavonhatatlanul el fog veszni!
<br/>
<br/>
A csomaghoz létrehozott összes dinamikus mező és azok adatai véglegesen törölve lesznek.
<br/>
<br/>
A csomagtelepítés során létrehozott „faq” és „faq_admin” csoport ki lesz kapcsolva.
Ezeket a csoportokat az adminisztrációs területen tudja ismét bekapcsolni.
<br/>
]]></IntroUninstall>
</otrs_package>