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troubleshooting.md

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Troubleshooting

Jobs aren't running

To make sure your job works, you can first try to execute the job directly outside the framework of the queues - this can be done by manually calling the setup() and process() methods. If it works fine under these circumstances, try having getJobType() return QueuedJob::IMMEDIATE to have execution work immediately, without being persisted or executed via cron. If this works, next make sure your cronjob is configured and executing correctly.

If defining your own job classes, be aware that when the job is started on the queue, the job class is constructed without parameters being passed; this means if you accept constructor args, you must detect whether they're present or not before using them. See this issue and this wiki page for more information.

If defining your own jobs, please ensure you follow PSR conventions, i.e. use "YourVendor" rather than "SilverStripe".

Ensure that notifications are configured so that you can get updates or stalled or broken jobs. You can set the notification email address in your config as below:

SilverStripe\Control\Email\Email:
  queued_job_admin_email: support@mycompany.com

Jobs are broken but I can't see errors {#cant-see-errors}

Make sure that you've got the right loggers configured.

Check for messages on the job database record (SavedJobMessages).

When using the Doorman runner, messages are only recorded on the job, and not visible on the command line (see bug report).

Jobs are executed more than once

A long running job may fool the system into thinking it has gone away (ie the job health check fails because currentStep hasn't been incremented). To avoid this scenario, you can set $this->currentStep = -1 in your job's constructor, to prevent any health checks detecting the job.****

Jobs are marked as broken when they aren't {#broken}

Jobs track their execution in steps - as the job runs it increments the "steps" that have been run. Periodically jobs are checked to ensure they are healthy. This asserts the count of steps on a job is always increasing between health checks. By default health checks are performed when a worker picks starts running a queue.

In a multi-worker environment this can cause issues when health checks are performed too frequently. You can disable the automatic health check with the following configuration:

Symbiote\QueuedJobs\Services\QueuedJobService:
  disable_health_check: true

Job health is checked automatically in queue processing. You might also need to disable the CheckJobHealthTask if it's set up as a cron job.

Alternatively, you can increase the TTL before jobs are considered stalled:

Symbiote\QueuedJobs\Services\QueuedJobService:
  worker_ttl: 'PT120M'

The RunBuildTaskJob is excluded from these health checks because it can't use steps, so you'll need to find other ways to ensure this type of job stays healthy when using it.

HTTP_HOST not set errors

Director::protocolAndHost() lacks sufficient information - HTTP_HOST not set.

The CLI execution environment doesn't know about your domains by default. If anything in your jobs relies on this, you'll need to add it an SS_BASE_URL to your .env file:

SS_BASE_URL="http://localhost/"

php command not found

If you are setting up the crons under Plesk 10, you might receive an email:

_-: php: command not found

This restriction is a security feature coming with Plesk 10. On round about page 150 of the plesk Administrator Guide you will find a solution to enable scheduled tasks which use the command line. (But the latest Guide for 10.3.1 mentions /usr/local/psa/admin/bin/server_pref -u -crontab-secure-shell "/bin/sh" although "server_pref" doesnt exit. Since we are using a dedicated server for only one customer, we defined the crons under "Server Management"->"Tools & Utilities"->"Scheduled Tasks"->"root". The security restrictions of plesk are not involved then.