diff --git a/helpdesk/api/auth.py b/helpdesk/api/auth.py
index 1345f2c2e..127a5593b 100644
--- a/helpdesk/api/auth.py
+++ b/helpdesk/api/auth.py
@@ -1,11 +1,13 @@
 import frappe
 
+from helpdesk.utils import is_agent as _is_agent
+
 
 @frappe.whitelist()
 def get_user():
 	user = frappe.get_doc("User", frappe.session.user)
 
-	is_agent = bool(frappe.db.exists("HD Agent", frappe.session.user))
+	is_agent = _is_agent()
 	is_admin = user.username == "administrator"
 	has_desk_access = is_agent or is_admin
 	user_image = user.user_image
@@ -29,8 +31,8 @@ def get_user():
 @frappe.whitelist(allow_guest=True)
 def oauth_providers():
 	from frappe.utils.html_utils import get_icon_html
-	from frappe.utils.password import get_decrypted_password
 	from frappe.utils.oauth import get_oauth2_authorize_url, get_oauth_keys
+	from frappe.utils.password import get_decrypted_password
 
 	out = []
 	providers = frappe.get_all(
diff --git a/helpdesk/helpdesk/doctype/hd_ticket/hd_ticket.py b/helpdesk/helpdesk/doctype/hd_ticket/hd_ticket.py
index 9b17ed333..61b01d362 100644
--- a/helpdesk/helpdesk/doctype/hd_ticket/hd_ticket.py
+++ b/helpdesk/helpdesk/doctype/hd_ticket/hd_ticket.py
@@ -27,7 +27,7 @@
 	default_outgoing_email_account,
 	default_ticket_outgoing_email_account,
 )
-from helpdesk.utils import capture_event, publish_event
+from helpdesk.utils import capture_event, publish_event, is_agent
 
 
 class HDTicket(Document):
@@ -55,6 +55,20 @@ def get_list_select(query: Query):
 
 	@staticmethod
 	def get_list_filters(query: Query):
+		if is_agent():
+			return HDTicket.get_agent_list_filters(query)
+
+		return HDTicket.get_customer_list_filters(query)
+
+	@staticmethod
+	def get_customer_list_filters(query: Query):
+		QBTicket = frappe.qb.DocType("HD Ticket")
+		user = frappe.session.user
+		query = query.where(QBTicket.raised_by == user)
+		return query
+
+	@staticmethod
+	def get_agent_list_filters(query: Query):
 		user = frappe.session.user
 
 		if HDTicket.can_ignore_restrictions(user):
diff --git a/helpdesk/helpdesk/doctype/hd_ticket_type/hd_ticket_type.json b/helpdesk/helpdesk/doctype/hd_ticket_type/hd_ticket_type.json
index 27f8b352c..940477bd7 100644
--- a/helpdesk/helpdesk/doctype/hd_ticket_type/hd_ticket_type.json
+++ b/helpdesk/helpdesk/doctype/hd_ticket_type/hd_ticket_type.json
@@ -27,7 +27,7 @@
   }
  ],
  "links": [],
- "modified": "2023-03-26 22:41:29.459274",
+ "modified": "2023-07-11 13:43:46.419795",
  "modified_by": "Administrator",
  "module": "Helpdesk",
  "name": "HD Ticket Type",
@@ -71,16 +71,22 @@
    "write": 1
   },
   {
-   "create": 1,
-   "delete": 1,
    "email": 1,
    "export": 1,
    "print": 1,
    "read": 1,
    "report": 1,
    "role": "Helpdesk Contact",
-   "share": 1,
-   "write": 1
+   "share": 1
+  },
+  {
+   "email": 1,
+   "export": 1,
+   "print": 1,
+   "read": 1,
+   "report": 1,
+   "role": "All",
+   "share": 1
   }
  ],
  "quick_entry": 1,
@@ -88,4 +94,4 @@
  "sort_order": "DESC",
  "states": [],
  "track_changes": 1
-}
+}
\ No newline at end of file
diff --git a/helpdesk/utils.py b/helpdesk/utils.py
index d6ffd57f9..3f6caae20 100644
--- a/helpdesk/utils.py
+++ b/helpdesk/utils.py
@@ -6,13 +6,23 @@
 from frappe.utils.telemetry import capture as _capture
 
 
+def is_agent(user: str = frappe.session.user) -> bool:
+	"""
+	Check whether `user` is an agent
+
+	:param user: User to check against, defaults to current user
+	:return: Whether `user` is an agent
+	"""
+	return bool(frappe.db.exists("HD Agent", user))
+
+
 def publish_event(event: str, data: dict):
 	room = get_website_room()
 	frappe.publish_realtime(event, message=data, room=room, after_commit=True)
 
 
 def capture_event(event: str):
-    return _capture(event, "helpdesk")
+	return _capture(event, "helpdesk")
 
 
 def extract_mentions(html):