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A curated list of awesome osTicket resources, plugins, tutorials and other nice things.

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Awesome osTicket

Build Status Awesome

A curated list of awesome osTicket resources, plugins, tutorials and other nice things.

Official Resources

Download/Install files

Translations/Language-Packs

Download into /include/il8n folder. These are available in the download process now, simply select them when building your download package.

Plugins

Installed into /include/plugins folder.

Core Plugins

Developed by osTicket core developers.

Community Plugins

Modifies how the software works, without changing it.

  • Archiver - Archives tickets before delete, and allows for auto-pruning of old tickets.
  • Attachment Preview - Allows files attached to tickets to be embedded in the thread.
  • Autocloser - Automatically closes open tickets.
  • Fetch Note - Automatically fetch additional note content on ticket creation.
  • Field Radio Buttons - Enables the use of HTML form element Radio Buttons.
  • File Drive - Integrate file sharing facilities like Google Drive, OneDrive, Dropbox
  • Mentioner - Finds Staff mentions in a thread and add's them as collaborators to the ticket.
  • Multi LDAP Auth - Plugin for multiple LDAP servers authentication and LDAP Sync.
  • Prevent Autoscroll - Stops the agent view from scrolling down to the last message in the thread.
  • Real Dynamic Lists - Paid plugin that populates Custom Lists with live database items and keeps them updated.
  • Rejection Notifier - Paid Auto-responder plugin for rejecting tickets, when incoming email is from un-registered users.
  • Reporting - Paid plugin for extensive reporting.
  • Rewriter - An osTicket plugin to rewrite incoming emails.

Third Party Integration Plugins

Helps osTicket talk to other systems.

  • Chrome Extension: osTicket Checker - Checks for new tickets.
  • Jasper Reports - A Jasper Reports plugin for osTicket 1.9.
  • Mattermost - A plugin to send notifications to a Mattermost channel.
  • Magento Contact Integration - Plugin for Magento to send contact form details to osTicket via the API.
  • OpenID for Microsoft - An osTicket plugin to enable authentication with Microsoft accounts.
  • Trello - Integrates Trello with osTicket.
  • Slack - Sends notifications of new and updated tickets to a Slack channel.
  • Microsoft Teams - Sends notifications of new and updated tickets to a Microsoft Teams channel.
  • JIRA - Very flexable way to update osTicket in response to JIRA status changes. You just need to be comfortable with JSON
  • Bitfinex osTicket Streamer - Allows the creation of data streams to any third-party system.

Themes

Require modifications to osTicket core.

Guides

Development Resources

Professional Services

@Mentions

Shout out to Enhancesoft the makers of osTicket.

License

CC0

This page is not affiliated with Enhancesoft, please feel free to submit pull-requests for additions/removals of any of this content. If anyone from Enhancesoft wants to be added as a collaborator here, happy to work with you.

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A curated list of awesome osTicket resources, plugins, tutorials and other nice things.

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