From a13cc841cbedf161d4bad0139cf19e73ebce5af2 Mon Sep 17 00:00:00 2001
From: Aga Dufrat <aga.dufrat@digital.cabinet-office.gov.uk>
Date: Thu, 4 Apr 2024 11:57:37 +0100
Subject: [PATCH] Point user to an alternative way to get urgent support

The support form was removed but we need a way for legitimate users (eg those
asking to become data publishers) to contact us.
---
 app/views/pages/support.html.erb | 11 ++++++-----
 app/views/tickets/new.html.erb   | 12 +++++++-----
 2 files changed, 13 insertions(+), 10 deletions(-)

diff --git a/app/views/pages/support.html.erb b/app/views/pages/support.html.erb
index 682fbfee..33ff31f6 100644
--- a/app/views/pages/support.html.erb
+++ b/app/views/pages/support.html.erb
@@ -5,11 +5,12 @@
 <% end%>
 
 <main role="main" id="main-content" class="govuk-main-wrapper">
-  <div class="grid-row">
-    <div class="column-two-thirds">
-      <h1 class="heading-large">Service unavailable</h1>
-      <p>Sorry you can't use this service because of a technical problem.</p>
-      <p>We're working on a fix. Please try again later.</p>
+  <div class="govuk-grid-row">
+    <div class="govuk-grid-column-two-thirds">
+      <h1 class="heading-large">Support</h1>
+      <p>If you have an enquiry is about a data set, please contact the publishing contacts on the data set page.</p>
+
+      <p>If your request is urgent, please use <%= link_to 'the form', 'https://www.gov.uk/contact/govuk', class: 'govuk-link' %> and mention that it's about data.gov.uk.</p>
     </div>
   </div>
 </main>
diff --git a/app/views/tickets/new.html.erb b/app/views/tickets/new.html.erb
index 096b64d1..376bdc5b 100644
--- a/app/views/tickets/new.html.erb
+++ b/app/views/tickets/new.html.erb
@@ -5,11 +5,13 @@
 <% end%>
 
 <main role="main" id="main-content" class="govuk-main-wrapper">
-  <div class="grid-row">
-    <div class="column-two-thirds">
-      <h1 class="heading-large">Service unavailable</h1>
-      <p>Sorry you can't use this service because of a technical problem.</p>
-      <p>We're working on a fix. Please try again later.</p>
+  <div class="govuk-grid-row">
+    <div class="govuk-grid-column-two-thirds">
+      <h1 class="heading-large">Support</h1>
+      <p>If you have an enquiry is about a data set, please contact the publishing contacts on the data set page.</p>
+
+      <p>If your request is urgent, please use <%= link_to 'the form', 'https://www.gov.uk/contact/govuk', class: 'govuk-link' %> and mention that it's about data.gov.uk.</p>
+    
     </div>
   </div>
 </main>