Develop a prototype to demonstrate how to improve Customer Experience (CX) by adopting AI/ML model on review comments from social media, contact centers, and feedback surveys that result in high customer satisfaction and loyalty.
Use publicly available data sets to model and identify Positive, Negative, or Neutral emotions.
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Proactive measures to improve Customer Experience (CX)
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Improve Products
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Services Monitor Brand Reputation
Use technology to design a creative solution to a problem that your community currently faces.
AnalyzeThis is a tool that helps business owners detect what the people around the internet are saying about their products. With this, they can easily figure out what they’re doing right or wrong and how they can improve with some metrics crafted to quickly convey customer sentiment and overall improve customer experience.
Using Python Pandas and NumPy our team built out a way to effectively classify negative and positive reviews automatically.
Website Link: https://zohaibsaqib0815.wixsite.com/whatsup Dataset Link: https://www.kaggle.com/datasets/lakshmi25npathi/imdb-dataset-of-50k-movie-reviews