Tickets should be given one of several status identifiers: completed, active, rejected, unknown The status identifier is dependant on the response given by the support team or whether the change has been implemented. Tickets with the word "completed" in the status field are automatically sorted into "Success Stories" below "Current Requests".
This is the title of the ticket you've penned to support.
Relevant thread is a place where discussion of the matter takes place. As well as updates where copies of support team responses can be pasted. This can be a github thread or a slack conversation. Do try to keep in mind we want this to be publically accessible. For github threads, go create a discussion in https://github.com/BiosPlus/mosyle-request-list/discussions
Information on who submitted the item are non-essential and are only used if you would like to take credit and ownership of the idea.